For Travel Agents

The HotelClub Travel Agent Program is specifically for Registered Travel Agents. Net Rates are only available to registered Travel Agents. By registering with HotelClub you represent and accept our T & Cs as a registered Travel Agent.

Net Rates are non commissionable rates. This is the amount that you pay to HotelClub.

These net rates are non commissionable. You can add your own mark up or booking fee to the HotelClub Net Rate to create the sell price that your client pays you.

You will need to pay via credit card at the time of booking. This is an instant purchase site. The amount charged to the credit card will be the NET RATE.

No. There is no pricing on the voucher that you issue to your client.

Your clients are required to present the HotelClub voucher upon check in.

No. Our prices are final, there are no additional credit card fees added to your client's booking.

No. This site is instant purchase and full payment is required at the time of booking to secure the net rates.

You are able to view the bedding configuration once you have selected the property you wish to book from the initial search results. Bedding configuration is displayed beneath each room type the property offers.

Please call our Reservations Team on the number that best suits your location. Please note that the Reservation Agent does not have access to your Travel Agent account. You must make the booking yourself via the Travel Agent site to take advantage of the Net Rates.

MarketNumber
AU1300-85-45-85
NZ0800-448-638
UK0871-811-1377
FR01-57-32-31-62
IT02-9148-3029
ES902-885-451
DE069-517-09-193
IE0818-220-999
US1-800-893-8079
CA1-800-877-1261
SG6622-1456
TW02-2656-8516
HK3071-4814
JP03-5767-4773
PH02-859-4214
MY03-6207-4460
ROW(+)612-8263-5111

Changes, Amendments & Cancellations can be made by contacting our Customer Service agents via our email form found on the CONTACT US page or calling our dedicated phone line. We will do all possible to assist with your hotel reservation changes. Some of our hotel partners, however, will charge up to 100% of the booking value as cancellation. The cancellation policy of your hotel will be displayed on your confirmation voucher. Please check this carefully prior to calling or e-mailing our Customer Service team.

Booking Conditions

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Please log on with your current Travel Agent access details and change what is necessary. If you move agencies and wish to continue accessing the Travel Agents Program for net rates, you may need to re-register at your new agency.

HotelClub will only allow you to book available properties. As these prices and inventory levels constantly change, you will notice a search this morning may be different to a search this afternoon. Net rates are provided on an instant confirmation basis.

Your client or the registered guest(s) who is checking in, must sign the voucher.

Enter your clients / guests first and last name, city and country. HOWEVER, make sure that all the contact details – contact email, phone and fax numbers are that of your agency. The confirmation / accommodation vouchers that need to be signed by the registered guest, along with any and all correspondence about the reservation, will be sent to the email address provided in the booking.

No. Only information relevant to the actual booking is present.

Please contact us at travelagent_support@hotelclub.com and provide all agency, IATA & ID details.

We understand that your plans may change. HotelClub will only charge a small cancellation or amendment fee. However, if the hotel is charging a fee to change or cancel your booking, we are required to pass this on to you. Please see our Booking Terms and Conditions for the fees.

Our Customer Service agents will do all possible to assist with your hotel reservation changes. Some of our hotel partners, however, will not allow changes at all and changes to dates or room type will be treated as a cancellation. The cancellation policy of your hotel will be displayed on your hotel confirmation voucher. Please check this carefully prior to calling or e-mailing our Customer Service team. Please see our Booking Terms and Conditions for the fees.

If a hotel is available, this will be indicated by the Green ‘Book’ button and will be instantly confirmed after your payment has been processed. The ‘booking button legend’ displayed at the bottom of the search results page gives further details on hotel availability.

Your confirmation e-mail will contain a link to your Tax Invoice/Receipt. You can also retrieve this after your stay by entering your Booking ID and e-mail address into the ‘View My Booking’ form on the ‘My Booking’ tab of our site.

Many hotels will simply hold your room as confirmed, but do not require guest names from us until a couple of days prior to your check in date. We have guaranteed your room with the hotel, but may need to use a different booking number than the one contained on your voucher. This will not affect your confirmation.

If you have booked a hotel on instant confirmation, your card will be charged immediately and you will receive your confirmation voucher after the payment has been processed. If you have selected an ‘on request’ hotel, your card will be held as guarantee of payment and will only be charged once the hotel has been confirmed. If the hotel is unavailable, your card will not be charged and we will notify you.

No. Your hotel booking can only be confirmed with either full pre-payment or a deposit. This must be by credit card or any of our other accepted forms of payment detailed on the credit card form on our website.

Yes. We treat the security of our client’s information matter very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it undeliverable to any other party.

Yes. We only accept credit card payment online via our secure payment gateway.

We accept the following credit cards/payment cards: Visa, Mastercard, American Express, Diners Club, JCB, Maestro (Not German EC card), Solo, Switch and Visa Electron.

Unless specified, airport transfers are not included in the room rate.

Unless specified, breakfast is not included in the room rate.

Unless otherwise specified, all rates are per room per night subject to the maximum capacity with existing bedding.

All taxes and charges are included in the room rate, except where specified and except for some countries such as the United States, where additional taxes will be detailed on your final itinerary. If you have paid a deposit for your booking, you may be required to pay local taxes upon checkout from your hotel.

We understand that your travel plans may mean an early arrival or late departure from your destination. Hotels will usually do all possible to assist you with your request, but this can only be guaranteed by the hotel on the day of your check in or check out. Standard check in time is between 12 noon – 3pm and standard check out time is between 10am – 12pm. This may be displayed on your hotel voucher. If you wish to guarantee an early check in or late checkout, an additional night will need to be purchased.

Click on ‘My Booking’ and simply enter your Booking ID and the email address used when making the booking (see above). You will be able to access a page where you can print another copy of your voucher. If you are still unable to access the voucher, please contact our Customer Service Centre.

Unless specified, parking is not included in the room rate. An additional charge may apply for car parking. Your confirmation voucher will include contact details to call the hotel directly with your request.

There are a few reasons why you will receive this response: a. The hotel may be booked for at least one of the dates you have requested; b. The hotel may have a minimum stay policy; or c. You have selected dates during a busy period (such as an event or holidays) and there is no hotel availability left for your destination.

If the hotel you selected appears as “On Request”, this may be due to your booking request being too far ahead. The hotel may not yet have provided rates for the dates you require. You may contact our Customer Service Team for assistance.

If your chosen hotel is showing “On Request”, this could be due to a busy period (such as an event or holidays). We will need to contact our hotel or supplier to negotiate additional rooms at our discounted rates which may take between 24 – 48 hours to confirm.

If your chosen hotel is showing “On Request”, you can still go ahead and enter your payment details and we will contact the hotel to request additional rooms at our discounted rates. If the hotel is able to confirm, we will process your credit card and send you a confirmation voucher. If the hotel is unable to confirm, we will not charge your credit card. We will do all possible to offer you an alternative hotel should this occur.

If there are inclusions added to the rate, they can be found on the hotel information page by clicking “Book”.

Your booking will be confirmed instantly upon submitting your valid credit card details via our online payment form. You will receive your confirmation voucher via e-mail immediately after your booking has been finalized.

Location information of the hotel is listed on the Hotel Description page. This can also help identify distance from the airport or proximity to popular landmarks.

The images contained on our website will display a small selection of the many types of rooms available for that hotel. The room you book may not match the image provided on our website.

The address of the hotel is displayed on the Search Results page of our website. Direct contact details are also displayed on your confirmation voucher.

They both mean the same thing which is that your room does not contain private bathroom facilities.

If you have lost your Agent ID or password, you can request a reminder on our homepage. Enter the e-mail address you used to join and an e-mail will be sent to you instantly.

This is what your client will need to present at the hotel upon check in. It is their proof of payment. Your clients voucher is e-mailed to you once you have completed your booking with us.

No. If breakfast is included it will be specified in the room description or on your confirmation voucher.

From the homepage go to “Travel Agent Log In” using your e-mail address and password. This will take you to the Account Update, containing the Member Menu. From here you can update your personal details.

We require your personal details so we are able to process your booking. HotelClub will ensure your details remain protected against any misuse in accordance with government law. To view our Privacy Policy click here.

HotelClub is required by law to protect your personal data. To view our Privacy Policy click here.