Frequently Asked Questions

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What is the Travel Agent Program?

The program offers registered Travel Agents with competitive net rates on a b2b platform. These rates are non commissionable and not available for purchase by the general public. The Travel Agent Program also provides you with regular updates from HotelClub about hotel specials, promotions and relevant travel industry information.

I do not have an IATA or TA registration number?

The HotelClub Travel Agent Program is specifically for Registered Travel Agents. Net Rates are only available to registered Travel Agents. By registering with HotelClub you represent and accept our T & Cs as a registered Travel Agent.

What are Net Rates?

Net Rates are non commissionable rates. This is the amount that you pay to HotelClub.

Where is my commission?

These net rates are non commissionable. You can add your own mark up or booking fee to the HotelClub Net Rate to create the sell price that your client pays you.

How do I pay?

You will need to pay via credit card at the time of booking. This is an instant purchase site. The amount charged to the credit card will be the NET RATE.

Are the prices on the vouchers?

No. There is no pricing on the voucher that you issue to your client.

Can I issue my own vouchers?

Your clients are required to present the HotelClub voucher upon check in.

Are there Credit Card fees?

No. Our prices are final, there are no additional credit card fees added to your client's booking.

Can I pay a Deposit now and have my client pay the balance upon check out?

No. This site is instant purchase and full payment is required at the time of booking to secure the net rates.

How can I check the bedding configuration?

You are able to view the bedding configuration once you have selected the property you wish to book from the initial search results. Bedding configuration is displayed beneath each room type the property offers.

Reservations 24/7 Phone: 1-800-893-8079

For all urgent matters or when you simply wish to speak to someone

Reservations Enquiries & Questions

All Booking related matters questions or queries - non urgent Complaints and feedback.

Cancel My Reservation

Please ensure you know your cancellation policy.

Special requests

Special Requests will be passed on to the hotel and cannot be guaranteed.

Travel Agents Support

For all Non booking related matters



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